External Email Providers

BindID emails are sent to authenticate users (magic links), provide OTP verifications, and send registration links. By default, BindID sends these emails directly to your users but you can configure sending them via an external provider instead. This enables sending emails using your own company domain and may be useful with investigating issues (via the provider's logs).

Once an external email provider is configured, it will be automatically used instead of the default BindID email service. After configuring the external provider, you should verify that all email types are sent as expected (you can send a test email from the Branding > Email Templates page). If you need to restore the default BindID email service, go to Settings > Integrations and click Reset under Email Provider Details.

Microsoft Email Provider

Before adding Microsoft Exchange as a provider, you need a Microsoft Azure application with the Mail.Send application permission. For information about creating Microsoft applications and assigning permissions, see Register an application and Microsoft Graph permissions respectively.

To configure Microsoft Exchange, on the Settings > Integrations page:

  1. From Email Provider Details, select Microsoft Exchange from the Email provider list.
  2. Fill in these fields:
    • Sender email address: the email sender address
    • Tenant ID: your Microsoft tenant ID
    • Application (client) ID: the ID of your Microsoft application used to send emails
    • Client secret: the Microsoft application's secret as created in the Azure portal (see Add a client secret)
  3. Save your changes.

Mandrill Email Provider

To configure Mandrill, on the Settings > Integrations page:

  1. From Email Provider Details, select Mandrill from the Email provider list.
  2. Fill in these fields:
    • Sender email address: the email sender address
    • API key: the Mandrill app API key (see Generate your API key)
  3. Save your changes.